Reference

Terms That Shape Your 9lx Account

These Terms & Conditions set the rules for your 9lx account, wallet activity, and lobby access, so you know what applies before you open an account.

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9lx Terms That Shape Your 9lx Account
HELP CHANNELS

Where To Reach Us About Terms

If you want a clause explained before you act, use the route that fits your request.

In-app chat Send the clause number, the page link, and the email on file tied to…
Email support Use the support email if you need a written trail for a change, a…
Contact form The form works well when you want to attach a screenshot or explain a…
DATA AND ACCESS

How We Handle Your Account Records

We keep the records needed to run your account, confirm wallet entries, answer disputes, and meet legal retention duties.

Data Use

We store the account details, transaction history, and support logs needed to run the site, settle wallet movements, answer disputes, and meet legal duties. We do not keep extra fields once they stop serving that purpose.

Cookies

Session cookies keep you signed in and remember simple settings such as language and page state. You can clear them in your browser at any time, though that may end the current session.

Security

Protect your password, device lock, and one-time codes. We never ask for those by chat or email, and we may pause access if login attempts or device signals look unusual.

Retention

We retain records only for the period needed to process the account, respond to disputes, satisfy audits, and meet legal requirements. After that, we remove or archive them as required by law.

Request Changes

If you need a stored detail corrected, use the profile or support route linked to your account. We verify the request, note the effective date, and keep prior records only when the law requires it.

Contact Point

For access, correction, or closure questions, send the request through authenticated support and include the section number if it helps. That lets us answer against the right record without delay.

Questions About The Terms

These answers cover the points people ask about most often: when the terms apply, how records are used, and how you can ask for changes. If your case involves a dispute or a jurisdiction rule, send the section number and the account email on file so we can check the exact record before we reply. Where local law permits access, we apply the current wording shown on this page.

They apply from the moment you create an account, sign in, or use any linked wallet action. If we post a change here and you continue using the site, the updated wording applies going forward.

Yes. Send the request through authenticated support, confirm the profile details, and tell us what needs to change. We verify the account first, then update the record or explain any legal reason to keep it.

We use account records to run sign-in, settle deposits and withdrawals, answer support questions, and meet legal duties. We keep only what is needed for those tasks and limit access to authorised staff.

If local law does not allow a clause in your region, that clause does not apply to you. The rest of the terms stays in force as far as it can.

Use the support path tied to your account, add the section number, and include the transaction or message reference if you have one. That helps us check the right record and reply faster.

We keep only the records needed for legal retention, dispute handling, and audit checks after closure. Once those duties end, the data is removed or archived according to the rules that apply.